Monthly actives. Seats. Session length. Every headline metric on your dashboard quietly assumes a human being is doing the work - and increasingly, they aren't. When an agent completes in a single call what used to take a customer fourteen screens, engagement falls off a cliff while satisfaction goes up. A great many product organisations are currently reporting numbers that no longer describe reality, to boards who haven't been told. This panel brings together product and data leaders who have had to rebuild their measurement stack mid-flight. They'll get specific about what replaced the old metrics - outcome completion, task success, cost-to-serve per resolution, trust and escalation rates - and about the harder organisational problem underneath: how you explain to a CEO that the number they've watched every Monday morning for six years has stopped meaning anything. Expect disagreement between panellists, and expect real numbers. Key takeaways - Which legacy engagement metrics break first under AI-mediated usage, and what credibly replaces them - How to instrument outcome-based success without drowning in bespoke event tracking - How to bring finance, the board and your go-to-market teams with you when the definition of 'good' changes