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Ashley
Craig
VP, Research & Product Strategy
AnswerLab
Ashley Craig is a research and product strategy leader who bridges human insight with technological possibility to help organizations make confident decisions in complex, fast-moving environments. She specializes in translating deep understanding of people into clear direction for product and design leaders — ensuring innovation is grounded in real user needs and business outcomes. Ashley brings deep expertise across research and product strategy, with experience spanning big tech, startups, and agency leadership. At AnswerLab, she leads the evolution of product research and experience strategy, helping clients navigate emerging technologies, AI-enabled experiences, and high-stakes product decisions. Her work focuses on connecting insight to action — shaping strategies that teams can actually build, test, and scale.
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26 March 2026 09:45 - 10:15
Your Data Can’t See the Future: The Hidden Risk in Modern Product Decisions
Product organizations today are exceptionally good at optimization. Dashboards track performance in real time. Experiments improve conversion. Usability data refines experience details. These systems are powerful, but they are designed to improve what already exists. When markets shift, technologies evolve, or new categories emerge, optimization data becomes a lagging indicator. It can tell you how users behave within today’s model, but not whether the model itself needs to change. In our work with product teams navigating AI integration, emerging customer expectations, and ambiguous market shifts, we see a consistent pattern: the advantage doesn’t come from more measurement. It comes from generating forward-looking human insight — insight that surfaces unmet needs, evolving behaviors, and strategic opportunities before they show up in metrics. This session explores the distinction between measurement systems and insight systems, and how product organizations can strengthen their ability to move from refining what exists to confidently inventing what’s next.